Good robots.
Bad days.
Let’s fix that.

Start with the dock, the contacts, and the power supply.

1. Check the power path

   Make sure the original power adapter is firmly connected to the dock and a working outlet. Check the dock indicator against your model’s manual.

2. Inspect the charging contacts

   Turn the robot off and unplug the dock before cleaning. Remove visible dust from the contacts using the method specified by the manufacturer. Keep liquids away from electrical parts.

3. Seat the robot on its dock

   Position the robot so its contacts meet the dock contacts. Look for the charging indication described in its manual and allow the recommended charging time.

4. Know when to stop

   If the battery is swollen, leaking, unusually hot, or smells burnt, stop using and charging the robot. Contact the manufacturer. Do not open the battery pack.

A practical checklist before you reach for the reset button.

1. Confirm the model requirements

   Check the exact robot model and its official setup instructions. Some models require a 2.4 GHz network; do not assume every robot supports the same Wi-Fi settings.

2. Check the basics

   Confirm that your phone can use your home Wi-Fi, that the password is correct, and that the robot is within reliable range of your router.

3. Follow the app’s pairing flow

   Use the manufacturer’s official app. Enable only the permissions required by its pairing instructions, and put the robot into pairing mode using the model-specific steps.

4. Leave factory reset until last

   Read what a reset removes before proceeding. It may erase maps, schedules, or account links. If pairing still fails, record the error and contact official support.

Help your robot find its way around your home again.

1. Give it a clear route

   Pick up loose cables, lightweight clutter, and small objects. Check for thresholds or furniture that can trap the robot. Keep it away from unsafe drops and water.

2. Inspect wheels and sensors

   Power the robot off before inspection. Remove visible tangles from accessible parts as directed in the manual. Clean sensors only using the manufacturer’s recommended method.

3. Check the map and restrictions

   Look for accidental no-go zones, closed doors, or rooms excluded from the cleaning task. Review the map in the official app before deleting anything.

4. Check the dock location

   Follow the required clearances in the model’s manual. If you moved the dock or furniture, consult the remapping instructions. Avoid repeated resets without identifying the cause.

Build an easy care routine for your robot vacuum.

1. After a cleaning run

   Check the bin and remove visible debris. Inspect the main brush and side brush for hair or thread. Switch off the robot before touching moving parts.

2. Check filters and washable parts

   Follow your model’s cleaning intervals. Wash only parts explicitly labeled washable and let them dry fully before refitting. Never rinse the whole robot.

3. Keep the dock area clear

   Remove clutter around the dock. Inspect accessible openings and check whether a self-emptying bag or water tank needs attention, following the manual.

4. Replace parts by condition

   Look for worn brushes, damaged filters, and cracked components. Use compatible parts approved for your model. Keep a note of replacements and recurring issues.

The first-day checklist for a smoother start.

1. Identify your exact model

   Save the model name, serial number, receipt, and official manual. Similar-looking models can have different setup and care requirements.

2. Prepare its home

   Place its dock on the surface and with the clearances specified by the manufacturer. Remove shipping materials as instructed and charge before the first run.

3. Set up thoughtfully

   Install the official app, use a unique account password, and review camera, microphone, and cloud-sharing controls if your robot has them.

4. Supervise the first run

   Watch how it handles your home before scheduling unattended tasks. Set boundaries using supported controls, and keep children and pets clear of moving parts.

Gather the details that turn a vague issue into a useful report.

1. Capture the exact symptom

   Write down the complete error message, when it started, and whether it happens every time. Take a photo or short video if it is safe.

2. Record what changed

   Note recent app updates, network changes, moved furniture, replacement parts, or changes to the dock location.

3. List checks already completed

   Include your exact model, app version, and the troubleshooting steps you tried. Never send your Wi-Fi password or account password.

4. Use the official support channel

   Find the support link through your manufacturer’s website or official app. Check warranty terms before attempting repairs or using third-party service.